Hank Drummond
Cross Country Healthcare, USA
Title: Considering Contingent Labor to Maintain efficiency, cost saving and patient quality
Biography
Biography: Hank Drummond
Abstract
The problem would be the misconceptions that a Contingent Labor Force does not delivery quality care.
1. Contingent Labor cannot deliver quality (research has shown and reported that Contingent Labor force has a positive impact on quality outcomes, patient satisfaction, staff satisfaction, family satisfaction, physician satisfaction).
2. Contingent Labor does not maintain efficiency. The results would indicate the right staff at the right bedside, at the right time, delivering the right skill set brings efficiency to the unit, the nursing department, and the organization as a whole.
3. Contingent Labor does not deliver cost savings. Again, using contingent labor brings cost savings by handling vacancies and by providing staff so units do not have to be closed, patents to do not have to be relocated/diverted to another facility, procedures do not have to be cancelled or delayed. Having the correct staffing patterns will decrease amount of turnover in staff, increase staff and physician morale.
4. Contingent Labor does not impact Patient satisfaction and quality scores. However, the right mix of staff increase quality scores and has a positive impact on outcomes and delivers measurable results.